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I can't get to the Web Interface page, what could be wrong?

First make sure you are putting the port 8383 at the end of the URL (i.e. mail.domain.com:8383). If you are still unable to get to the login screen try using just the IP and port 8383 included in your welcome letter.

The reason for this is your domain may not be transferred to our name servers yet. If you do try the IP and still are not able to get to the Web Interface page you may be behind a firewall that does not allow traffic over that port. You would then need to contact your ISP.

Article ID: 22, Created On: 1/2/2001, Modified: 6/9/2009

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